Critical Information Summary – Fibre

Service Description

The service is a broadband service which uses Fibre and provides access to the Internet and related  services, such as VoIP and email.

Minimum term(s)

36 Months

Offer Includes

§

§

1 Static IPV4 IP Address

Unlimited Download / Upload Quota

Offer Excludes

§

§

§

CBIT Email address

Battery backup. This means your voice and data services will be temporarily unavailable for the duration  of the power outage.

Central splitter for FTTB/N in standard installations.

Important Information

Offer Conditions

§      You must be the owner of the property  (or have the owner’s consent)  before Fibre is installed

§     Your service may be restricted if you fail to pay your bill on time

§      To use the service, you require a compatible  router.  These may be purchased from the CBIT Sales Team.

Acceptable Use Policy

• All Fibre plans are subject to the Acceptable Use Policy found in the Terms and

Conditions – https://cbit.net.au/legal/acceptable–use–policy

Service Availability

CBIT’s Fibre services are subject to availability and coverage.

Broadband Speeds

Broadband speeds vary due to several factors, including but not limited to the access technology type used, speed plan you’ve chosen, network capacity, the performance of the local infrastructure and cabling, the number  of users in your area, the equipment you use, the source and destination of content you access on the internet.

Setup Fees

On–Site Install

(See Note 6 below)

$0 (36 months or more)

Subsequent Install Charge

(See Note 1 to 4 below)

$440 + Labour Rate + Materials over and above the

Self/On–site Install Charge

Minimum term(s)

1. Subsequent Install is applicable to:

a) Service Class 13 premises for any of the following scenarios:

1) The user selects New Copper Pair (New Line)

2) The user selects an inactive Copper Pair

b) Service Class 12 premises and Service Class 11 premises EXCEPT the following scenarios:

1) The user selects an active Copper Pair

2) Initial Installation: when there is neither existing Active nor ““Line In Use”” Copper Pairs at the premises (location)

2. For all scenarios where the Subsequent Install Charge does not apply, only the Self/On-site Install charge will apply.

3. Labour Rate means $100 for each of the total number of man–hours of labour required to perform the relevant activity (rounded up to the next full hour).

4. Materials means the cost of materials necessary to perform the relevant activity.

5. Self-Install means the Telco sends out a pre–configured CPE to the customer and customer install the equipment themselves.

6. On–site Install means a Telco technician attends the customer site to install the CPE.